Frequently Asked Questions

If you are a resident of Singapore, HongKong or Australia you can signup with us and send money to India . It's simple and free, Start now.
If you are not based out of above country, you can subscribe to our updates. If we begin offering remittance services from your country to India, we will notify you via email.

Yes, you can subscribe to our updates. If we begin offering remittance services from your country to India, we will notify you via email, Subscribe now.

Signing up with us is absolutely free and there are no transaction fees to send money to India!

Step 1: Check if we support your country of residence.
If you are a resident of Singapore, Hongkong and Australia you can sign up with us. It's simple and free.

For Non IDFC First Bank NRI Account Holder:
Step 2: Complete your registration
Provide your basic details and verify your mail id and mobile number. It just takes 2 minutes, Start now.

For IDFC First Bank NRI Account Holder:
Step 2: Login directly using SSO
If you hold an NRI account with IDFC FIRST Bank, you can login directly using your IDFC FIRST Bank Internet Banking credentials. The process takes just a few seconds. Login now.

If you hold an NRI account with IDFC FIRST Bank, you can log in directly using your IDFC FIRST Bank Net Banking credentials. Simply visit the digital inward remittances portal and enter your credentials. The process takes just a few seconds. If you are not an IDFC FIRST Bank NRI account holder, you can log in using the email and password you used during the signup process on the portal. Login Now to send money to India Interested in opening NRI Account with IDFC First Bank? Open Now

If you forget your password, you can reset it by clicking on the "Forgot Password" link on the login page. Follow the instructions to reset your password securely. Reset your password now

Yes, you can log in to the portal from the browser of any device browser with internet access, including your smartphone, tablet, or computer and send money to India seamlessly.

Please write an e-mail at nriservices@idfcfirstbank.com stating your issues along with the error screenshot with date and time stamp or please contact our customer support team for assistance.

Yes, you can change your password by accessing the manage section after logging in to your account.

For security reasons, it is recommended to change your password every 3-6 months.

No, there are no fees associated with using the portal for logging in or making transactions. Login to send money to India

If your account is locked due to multiple incorrect login attempts, you can unlock your account by clicking the unclock account button and following the mentioned steps. Unlock now

For Singapore there are 3 modes of verification:

1. My Info
2. Selfie-Based
3. Mobile Bill Upload

For Hong Kong

1. Provide the HKID details along with the scanned copy

For Australia: (Please provide details of one or more of the documents for e-verification. For instant approval, please provide more than one document.)

1. Digital Verification : Australian Driver's License, Passport & Medicare Card (this can only be provided as a secondary ID)
2. Non-Digital Verification : Upload the scanned copy of Australian Driver's License, Passport & Medicare Card (this can only be provided as a secondary ID)

MyInfo is a service which allows SingPass users to manage their personal data and pre-fill forms in online transactions. This includes government-verified data that is retrieved across participating Government agencies and data that you contributed to form your profile. This means that users only need to provide personal data once to the Government, instead of providing data repeatedly for every online transaction

MyInfo can be used for registering without having to do any document uploads or face to face meetings.

No registration is required for MyInfo. You are however required to have a valid SingPass account.

No document is required to be uploaded using MyInfo for Singaporeans and Permanent Residents. Foreigners are required to upload proof of their residential address.

Partner can only request personal data that is required for new applications. Your consent will be sought before your personal data is transferred to partner.

Government-verified fields contain information that has been reasonably verified by the relevant Government agency or Statutory Board upon receipt. It is your responsibility to ensure that all data contained in your Profile, submitted for purposes are complete and accurate. Please contact the relevant Agency to update your Government-verified fields if they are incorrect. Alternatively, you can choose to open the account online without using MyInfo.

We can only receive data that you have consented to share at the point of account opening and will not be notified of any subsequent changes. Should you wish to update your details subsequently, you can reachout ot our customer support to update the data.

Sending money to your loved ones in India through this portal is absolutely free. We don't charge any fee for your transfers, ensuring that every penny you send goes directly to your family and friends back home. Send now

We are offering the confirm exchange rate for sending money to India. Rate shown on the portal while submitting the transaction will be appliacble.

“You Saved” shows how much you're saving in fees and charges by using our platform compared to other banks and exchange houses. We believe in complete transparency, so there are no hidden fees. You can trust that every transfer is free, ensuring your hard-earned money goes directly to your loved ones in India. You can check your “You Saved” amount on the Send Money page after logging in and initiating a transfer. Check now

Absolutely not. Our changes are fully transparent so there are no surprises. Unlike banks or other money transfer operators, there are no hidden charges, no cable fees, no bank commissions and no hefty foreign exchange markups.

Absolutely not. Our charges are fully transparent, so there are no surprises. Unlike banks or other money transfer operators, we have no hidden charges, no cable fees, no bank commissions, and no hefty foreign exchange markups. You can trust that what you see is what you get, making sure your money goes where it's needed most. Login to send money now

Other banks may levies a number of charges including heavy foreign exchange mark-ups, cable charges, commission and receiving bank charges. Besides, if you are converting from one Asian currency to another Asian currency, the bank will first convert the Asian currency to US Dollar and levy a foreign exchange mark-up. They will then convert the US Dollar into the other Asian currency you wish to convert to and levy a second foreign exchange mark-up. So if you're comparing our transparent rate with that offered by your bank, make sure you add all these hidden charges. To quantify your savings potential, please. .

1. Start by visiting the Send Money Page. 2. Select your sending currency from the dropdown menu. 3. Enter the amount you wish to transfer. 4. Provide your sending account details and complete any necessary verification. 5. Tell us who the recipient is. 6. Double-check all the details of your transfer. 7. Fund your transfer securely. 8. That's all! You can easily track your transfer using the transaction ID in the “Track My Transfer” window. Interested in opening NRI Account with IDFC First Bank?

For sending funds from Singapore, Australia and Hong Kong: Simply go to your bank's website, log into your Internet Banking service and make the transfer to our Singapore bank account. It is important that you enter the transaction reference number in the remarks or description field when sending the money through online banking. If you are sending money from your DBS Bank account in Singapore, for example, follow these simple steps: Step 1: Select 'To Other DBS or POSB Account' in the top menu after login. Step 2: After the authentication process, you could click on 'Add New DBS or POSB Recipient' under 'More Options'. Step 3: Please enter the Recipient's Name as 'SingX Singapore Pte Ltd Client'. Even though the full name cannot be accommodated here, we will still receive your payment. Enter the account number as you see on your email with the subject 'Transfer Initiated'. Please enter your account name under 'My initials'. Then click Next. After the OTP verification, the account will get added as a recipient account. Then click on 'To Other DBS or POSB Account'. Step 4: Create the transfer instruction. Enter the reference number in remarks field. If you have made more than one transaction, please email us via Support Mail ID and let us know which transaction this is meant for.

Yes, you can add any number of your bank accounts to your Portal account. Remember that you can transfer money from a bank account only if you are the main or joint holder on that account.

You can only send money from an account where your name is on the bank account. So if you have a joint account with your spouse or a family member, then you may send money from that joint account. If, however, your name is not on the account, then you cannot send money from that bank account. Instead, please invite them to with us.

Yes, you can transfer money from a joint account, if you are the main or second holder on that account.

No, Portal does not offer cash payouts.

After you create a transaction, we will show you the payment instructions. They will include: A unique transaction reference number The amount you need to send Our bank account details The unique transaction number is used to uniquely identify your transaction and to track its status. After completing the transaction, you will also receive an email notification containing the unique transaction reference number.

If you are unable to provide us the Transaction Reference Number as part of your bank transfer, that's okay. We can still match your payment to your transaction based on your name & account number. However, please ensure that you have cancelled all other valid transactions of the same amount before making the bank transfer to us. If there are multiple transactions of the same amount,Portal reserves the right to fulfil any one of the valid transactions that you have created. Please note that transactions which have already expired or which have been processed by Portal cannot be cancelled.

If you want to ensure we fulfil a specific transaction, please create only one transaction at a time. If you create multiple transactions of the same amount, Portal reserves the right to process any of these transactions at its discretion.

From Singapore: SGD 150 - SGD 200,000 per transaction From Hong Kong: HKD 500 - HKD 300,000 per transaction

Post logging in to your portal account, on the top right you will see manage button, select profile from the dropdown menu. Make the necessary changes to your personal profile details and verifiy using the otp on your registered email id and the changes will be saved.

There are two ways in which you can update/reset your password: 1. Post Login: Please login to the portal RemitFIRST2India and on the top right you will see your Name, click on it and you will get an option 'Change Password'. Follow the necessary steps and click on continue to change your password. 2. Pre Login: If you forget your username/password or are unable to sign in, click on "Forgot password?" link on the login page and follow the mentioned steps.

To change your email address, please write to us at portal support id.

Add Receiver Account: After you log into your account, you will find your Name in the top-right corner. Click on it and select the 'Receiver Details'. To add a new receiver bank details: Click on 'Add a New', and enter your new bank details. You can search for the bank by entering the bank name. Click 'Confirm' after all information has been completed. You will now see the new receiver listed on the 'Receiver Details' page. Delete Receiver Account: To delete an existing receiver bank account, click on the trash icon available beside the added receiver.

Add Sender Account: After you log into your account, you will find your Name in the top-right corner. Click on it and select the 'Sender Details'. To add a new sender bank details: Click on 'Add a New', and enter your new bank details. You can search for your bank by entering the bank name. Click 'Confirm' after all information has been completed. You will now see the new sender listed in the 'Sender Details' page. Delete Sender Account: To delete an existing sender bank account, click on the trash icon available beside the added sender.

Please ensure you ask the receiver for (i) Name of the Receiver(ii) Address of the Receiver (iii) E-mail Id of the Receiver (iv) Account number of the receiver (v) IFSC Code (vi) Name of the Bank

On the Pre-login section the home screen of the platform has an option "Track My Transfer" wherein you can enter the transaction reference number to track the status of the transfer. In case, you do not know the transaction reference number, you can log in to RemitFIRST2India and track the status of your transfer under 'Track My Transfer' tab in the dashboard section.

Processing time begins once transactions are booked and payments for these transactions are credited to the partner's bank account. Final credit to the beneficiary depends upon the time when the partner's account is funded - From Singapore to India (Working Days or Non-Working Days): - Before 5PM (GMT+8) - Within Few Hours - After 5PM (GMT+8) - Next Day From Australia to India (Working Days): - Before 2PM (GMT+8) - Same day - After 2PM (GMT+8) - Next Business day From Australia to India (Non-Working Days): 1 Working day From Hong Kong to India (Working Days or Non-Working Days): - Before 5PM (GMT+8) - Same Day - After 5PM (GMT+8) - Next Day Note: The first transaction, however, may take a little longer depending on the status of on-boarding and KYC checks.

Your transaction could be delayed because of many reasons for which we inform you immediately through mail and/or SMS. This will also be communicated to you on the dashboard of your account. However, some common reasons for delay in payment to the benficiary are mentioned below: i. Intervening holidays in your / beneficiary's country. ii. Inadequate KYC documents submitted or pending response to our compliance related mails or answer our Compliance related calls for the purpose of verification. iii. In case of Internet banking / PUSH transfer: You did not send the money into our designated account for the purpose of transfer. iv. A situation where you are required to take some action and you haven't taken that yet inspite of being informed about the same.

Once a transaction has been booked and the status of the transaction is Funding Awaited then in that case the transaction can be cancelled by following the below path. Path to cancel the transaction (if the partner's account is not funded): 1. Login to 'RemitFIRST2India' 2. Click on 'Track My Transfer' 3. Check the transaction status of the transaction, if the status is 'Funding Awaited' 4. Click on the Trash ( ) icon to cancel your transaction. If you do not wish to proceed with the transaction, do not transfer the funds to the partners account for processing. However, please note that transactions which have already been processed cannot be cancelled.

RemitFIRST2India is brought to you by IDFC First Bank. We spend a large part of our lives working to create wealth and financial security for ourselves and our families. To say that your bank should help meet this objective would be stating the obvious. However, when it comes to meeting the demands of today's global lifestyle, conventional banks often fall short. You deserve a bank that maximizes your returns and offers superior banking experiences on par with global standards. New-age banks like IDFC FIRST Bank more than deliver on these parameters. We believe to create a new age, ethical and world class Bank for our country is a great privilege of our lifetimes for all of us.

Please refer the Privacy Policy.

You can set up an alert for exchange rate along with the frequency on which alert has to be sent for a particular period. Upon setting up request for rate alerts an alert will be sent to you on your Email ID and/or Mobile number. This feature is available For Logged in Users and Non-Logged in Users.

Steps to Set the Rate Alert: 1. Login to RemitFirst2India and Click on 'Set Rate Alert' 2. Select Country, Time period and Frequency 3. Enter the Desired Exchange Rate 4. Accept Terms and Conditions and click on 'Confirm Details'

For the geography Singapore, Hong Kong & Australia remittance in below purposes are allowed: 1. Family Maintenance (P1301) 2. Education Fees (P1107) 3. Life Insurance Non-Term (P0601) 4. Transfer to Own Account (P0014)

Please call our customer support team on the below provided contact number:

Country	Contact Number
SINGAPORE (Toll Free)	8001004006
HONG KONG (Local Call)	1800314585

You must transfer your funds in the respective bank account flashed while raising the transaction before the transaction expires. If we receive your money in our bank account after the transaction has expired, we will not be able to proceed with it. Validity Period Guidance for all currencies (in Singapore time): -Any transaction created between 12:00 am (midnight) and 5:00 pm will be valid until 5:00 pm the same day (including weekends and public holidays). -Any transaction created between 5:00 pm and 11:59 pm will be valid until 5:00 pm the next day (including weekends and public holidays).

Steps to Refer a Friend for Non-Logged in Users: 1. Click on "Refer a Friend" 2. Enter your registered e-mail Id and Friends Name, E-mail ID, Country code and Mobile number 3. Accept the declaration and click on Confirm Details Steps to Refer a Friend for Logged in Users: 1. Click on 'Refer a Friend' 2. Enter your friend's Name, E-mail ID, Country code and Mobile number 3. Accept the declaration and click on Confirm Details